Tuesday, December 5, 2006


Customers give Bigpond thumbs down

`Australian technology users have rated Telstra as the worst tech company in the country, a survey has found. [..]

According to Ross, 1600 Telstra Bigpond customers were surveyed for the best internet service provider (ISP) category, but only 54 per cent said they were satisfied or very satisfied with the company’s customer support.

Further, half of the Bigpond customers surveyed said they wouldn’t recommend the ISP to a friend.

By contrast, the winner of the best ISP category, Internode, received a 97 per cent satisfaction rating and 97 per cent of its customers said they would recommend the ISP to a friend.’

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